AMERICAN shutters’ Warranty

AMERICAN shutters® offer a five-year comprehensive warranty on their Security Shutters and a three-year comprehensive warranty on all their other shutter ranges.

COVERED	NOT COVERED
Product is free from defects	Products not ordered within specification
Workmanship is free from defects	Unauthorised repairs/alterations
Installation when undertaken by AMERICAN shutters or an authorised dealer	Fair wear and tear
Colour fastness	Consequential loss or damages
All moving parts
All hardware, including locks
All components whether manufactured by AMERICAN shutters or not
Coastal and inland properties
Warranty transfer to new owners
Exterior installations (2 years)

All our products are manufactured under strict specification guidelines. Should a customer request to deviate from these specifications, it will be pointed out to them that the warranty will fall away.

When comparing the guarantees or warranties of different companies, please take note of the following:

How long the company has been operating; how stable are they, will they be around to honour the warranty offered and deliver the required after-sales service.
What is the company’s track record; take a look at their portfolio and ask for customer reviews.
How comprehensive is the warranty; does it cover all components or are certain excluded or subject to shorter periods. Pay careful attention to any exclusions.
Check whether the warranty is being offered directly from the manufacturer i.e. AMERICAN shutters®, or is it a reseller warranty. If the warranty is by the reseller, will the correct shutter range be specified and will the shutters be installed correctly?
Does the warranty period provide adequate time to detect any defects in the material and or workmanship?
Does your installation warranty match your product warranty?

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Cape Town | 84 Marine Drive | Paarden Eiland

Johannesburg | 17 Arbeid Ave | Strijdom Park | Randburg

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South Africa’s leading shutter specialist with a proven track record in excellent customer service and reliablity

CALL US 087 238 2123