AMERICAN shutters’ Warranty

AMERICAN shutters® offer a five-year comprehensive warranty on their Security Shutters and a three-year comprehensive warranty on all their other shutter ranges.

Shutters

Security6 years
** Exterior installation3 years
Decowood4 years
Normandy4 years
White Teak4 years
Woodbury Waterproof4 years
** Non-stainless steel hardware1 year

Blinds

Wooden Slat (venetian blind)4 years
Fauxwood (venetian blind)3 years
Aluminium Blinds4 years
Honeycomb Blinds4 years
Roller Screens4 years
** Operational cords`2 years

When comparing the guarantees or warranties of different companies, please consider the following:

  • How long the company has been operating; how stable are they, will they be around to honour the warranty offered and deliver the required after-sales service.
  • What is the company’s track record; take a look at their portfolio and ask for customer reviews.
  • How comprehensive is the warranty; does it cover all components or are certain excluded or subject to shorter periods. Pay careful attention to any exclusions.
  • Check whether the warranty is being offered directly from the manufacturer i.e. AMERICAN shutters®, or is it a reseller warranty. If the warranty is by the reseller, will the correct shutter range be specified and will the shutters be installed correctly?
  • Does the warranty period provide adequate time to detect any defects in the material and or workmanship?
  • Does your installation warranty match your product warranty?

Covered

  • Goods are free from defects in materials and workmanship
  • Installation when undertaken by AMERICAN shutters
  • All hardware and moving parts
  • All components whether manufactured by AMERICAN shutters or not

Not Covered

  • Products not ordered within specification
  • Unauthorised repairs/alterations
  • Fair wear and tear
  • Damages due to negligence, misuse or improper operation

Additional Notes

  1. This warranty is between AMERICAN shutters (seller) and the buyer or their successors-in-title
  2. The warranty is provided subject to the maintenance and cleaning instructions being followed.
  3. AMERICAN shutters will not be liable for any direct, indirect or consequential damages arising from any cause whatsoever.
  4. The warranty shall not be valid unless AMERICAN shutters has received full payment for the goods.
  5. It will be AMERICAN shutters sole discretion to either repair, replace or refund the costs of proven defective goods.
  6. The warranty period starts when an order is placed.
  7. Slight fading especially as a result of exposure to sunlight is not covered.
  8. Minor imperfections not readily apparent at a distance of two meters under ordinary light will not be accepted as defects.

Cape Town | 84 Marine Drive | Paarden Eiland

Johannesburg | 17 Arbeid Ave | Strijdom Park | Randburg

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South Africa’s leading shutter specialist with a proven track record in excellent customer service and reliablity

CALL US 087 238 2123