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faqs

South Africa's leading security shutter specialist with a proven track record in excellent customer service and reliability

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faqs2024-06-11T11:03:58+00:00
What colours are your security shutters available in?2024-07-26T08:17:16+00:00

Security Shutters are available in a choice of four powder-coated colours – Prime White; Satin White; Grey and Charcoal. The grey and charcoal finishes have a slightly textured finish. Further custom colours are available to match client requirements.

Where are your security shutters made?2024-07-26T08:16:53+00:00

Our Security Shutters are locally manufactured in South Africa at our factory in Cape Town.

Are your security shutters recognised by short term insurers?2024-07-26T08:16:29+00:00

Our Security Shutters are recognised as a security barrier by most short term insurers. Please consult your insurer for details about their policy.

What are your aluminium security shutters made from?2024-07-26T08:16:03+00:00

They are manufactured from 100% architectural grade powder-coated aluminium (recyclable).

Where are your decowood wooden window shutters made?2024-07-26T08:15:32+00:00

Our Decowood™ window shutters or hurricane shutters are locally manufactured in South Africa at our factory in Cape Town, or they can be imported according to your custom requirements.

Will your decowood security shutters discolour in direct sunlight?2024-07-26T08:15:04+00:00

The coating used on our Decowood Hurricane Security Shutters contains UV inhibitors to protect against colour fading and yellowing.

What is a cross-laminated stile?2024-07-26T08:14:35+00:00

Cross-laminated timber is a wood panel product made from multiple layers of solid-sawn timber, glued together. Each layer is perpendicular to the next. This strengthens the stile and helps resist twisting and warping.

Are your decowood window shutters waterproof?2024-07-26T08:14:06+00:00

Decowood™ Shutter Blinds are moisture resistant and suitable for kitchens and bathrooms. They are not waterproof.

Are your normandy security shutters available as solid panels?2024-07-26T08:13:34+00:00

Yes, you can view all Normandy Shutters’ technical specs here.

How do i maintain my timber security shutters?2024-07-26T08:13:11+00:00

This depends on a number of factors i.e. whether the hurricane shutters are installed near the coast or inland, and how much direct sunlight they receive. Click here to see details on suggested maintenance and cleaning.

How many stain and colour finishes are your normandy security shutters available in?2024-07-26T08:12:45+00:00

Normandy Security Shutters / Shutter Blinds are available in a total of 68 painted colours and stains as well as custom colours.

Can normandy security shutters be installed externally?2024-07-26T08:12:23+00:00

No, Normandy Wooden Security Shutters are to be installed indoors only.

What timber is used to manufacture normandy security shutters?2024-07-26T08:11:51+00:00

Our eco-friendly Normandy security shutters / louvre shutters are manufactured from the hardwood of the Kiri tree, one of the most sustainable and fastest growing tree species.

What makes the white teak shutter range your premium range?2024-07-26T08:11:20+00:00

Made from 30% more timber than our Normandy Shutter range, White Teak Shutters are more robust and the width of the panels can be broader. They are also finished with 30% more paint and two additional sanding and finishing sequences.

What about wood-boring beetle?2024-07-26T08:08:10+00:00

All AMERICAN shutters’ product ranges are resistant to wood-boring beetle.

Will the painted finish on your white teak security shutters crack and peel in direct sunlight?2024-07-26T08:07:28+00:00

Finished with 30% more paint and two additional hand sanding and finishing sequences than our Normandy Shutters Range, White Teak Security Shutters have a premium finish that will not crack and peel in direct sunlight.

Can the white teak timber withstand south african climate and weather conditions?2024-07-26T08:07:02+00:00

Yes, our prescribed conditioning dries the wood to emulate the environmental conditions of the shutter location. This reduces post-installation shrinking and swelling.

How much light block do your window shutters offer?2024-07-26T08:06:34+00:00

Between 85 and 95%; AMERICAN shutters® has designed some unique features that give our shutter ranges enhanced light-block and privacy, such as the overlapping rabbet stiles between security shutter panels, and a concealed tilt system that enables a snug fit between louvres and the frame.

How do i clean my security shutters?2024-07-26T08:05:59+00:00

Security shutters are easy to keep clean and maintain, There are different cleaning and maintenance guidelines for timber and aluminium shutters. Click here for further instructions.

How long do your security shutters or window shutters last?2024-07-26T08:05:23+00:00

With proper care and maintenance, our security shutters are a permanent fixture in a home. Shutters installed 30 years ago by AMERICAN shutters are still looking good and functioning 100%.

What warranty do you offer?2024-07-26T08:04:52+00:00

Our comprehensive warranty on our security shutters is between 4 to 6 years depending on the range selected, please click here for full details.

How long between order and installation of security shutters?2024-07-26T08:04:20+00:00

Our delivery timeline for our locally manufactured security shutters is between 15 – 20 working days. For our imported custom-manufactured shutters, this is slightly longer; between 6 – 8 weeks.

Can your shutters be made in a custom colour?2024-07-26T08:03:47+00:00

Yes, most of our shutter ranges are available in custom colours.

Can your shutters be made in any shape and size?2024-07-26T07:59:29+00:00

All our shutters are custom-manufactured to the unique size of the window or door opening. Our Normandy, White Teak and Woodbury Waterproof Shutter blinds can be made to suit unusual shaped openings such as arches and triangles.

Will your Woodbury Waterproof Shutters warp?2024-07-26T07:58:31+00:00

Designed specifically for durability, in both the material and construction of the shutter. The heavy-duty structural joints create a sturdy frame and the tough resistance of the ABS material keeps the shutters looking their best in any climate condition.

With UV-inhibiting finishes to maintain brilliance the ABS material will never require painting and will not warp, split, peel or fade.

Will your Woodbury Waterproof Shutters fade or yellow in direct sunlight?2024-07-26T07:57:34+00:00

With UV-inhibiting finishes to maintain brilliance, the ABS material used to manufacture Woodbury Waterproof Shutters, will never require painting and will not warp, split, peel or fade.

Will the painted finish on your White Teak Shutters crack and peel in direct sunlight?2024-07-26T07:57:02+00:00

Finished with 30% more paint and two additional hand sanding and finishing sequences than our Normandy Shutters Range, White Teak Shutters have a premium finish that will not crack and peel in direct sunlight.

What is engineered timber?2024-07-26T07:56:27+00:00

Engineered timber is one of the eco-friendliest materials available. Wood is sourced from sustainable forests and engineered to precise design specifications using individual wood fibres. Minimal wastage by using up to 95% of the tree.

Our Decowood Shutters are manufactured from engineered timber.

What are your Woodbury Waterproof Shutters made from?2024-07-26T07:54:13+00:00

100% waterproof ABS material

What are your shutters made from?2024-07-26T07:53:10+00:00

Our various shutter ranges are manufactured from various raw material.

  • Security Shutters – architectural grade aluminium
  • Decowood Shutters – engineered timber
  • Woodbury Waterproof Shutters – 100% waterproof ABS material
  • White Teak Shutters – White Teak
  • Normandy Shutters – Kiri wood
How many stain and colour finishes are your Normandy Shutters available in?2024-07-26T07:52:09+00:00

Normandy Shutters are available in a total of 68 painted colours and stains as well as custom colours.

How many colours do your Woodbury Waterproof Shutters come in?2024-07-26T07:51:31+00:00

Woodbury Waterproof Shutters are available in a choice of 36 coated colours as well as custom colours.

What is a cross-laminated stile?2024-07-26T07:50:56+00:00

Cross-laminated timber is a wood panel product made from multiple layers of solid-sawn timber, glued together. Each layer is perpendicular to the next. This strengthens the stile and helps resist twisting and warping.

Are security shutters worth it?2024-07-26T07:50:17+00:00

Security shutters are a type of window covering that can provide various benefits for your property, such as privacy, insulation, security, and noise reduction. However, they also have some drawbacks, such as cost, maintenance, and noise. Whether security shutters are worth it or not depends on your specific needs, preferences, and budget.

Some of the pros and cons of security shutters are:

  • Pros:
    • They offer more control over how much you can see in and out of the window, which gives you complete control over your desired level of privacy.
    • They provide an extra layer of insulation that helps to reduce energy costs by keeping heated or cooled air inside your home instead of leaking out through the windows.
    • They are equipped with high-security locking systems, which make it difficult for intruders to gain access to your property. They can also be fitted with additional security features, such as alarms or cameras, for even greater protection.
    • They are easy to use and operate, and can be opened and closed with ease.
    • They are designed to be compact and take up minimal space when they are opened, making them an excellent choice for properties with limited space.
    • They are available in a range of colors, styles, and materials, which allows for customization to suit the specific needs and requirements of a property.
  • Cons:
    • They are the most expensive shutter system, and may require a significant initial investment.
    • They require regular maintenance and cleaning to ensure they function properly and look good.
    • They can create noise when they are opened and closed, which may be annoying for some people.
    • They may not suit the style or architecture of some properties, and may look out of place or unattractive.

Ultimately, the decision to install security shutters is a personal one, and you should weigh the pros and cons carefully before making a purchase. You should also consider the quality and reputation of the supplier, and the warranty and service they offer. Security shutters can be a great addition to your property, but they are not for everyone.

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